How to Request Our Price Beat Guarantee

At Lux Lighting, we want to ensure you always receive the best value on your lighting needs. If you’ve found a lower price elsewhere, simply visit the Lux Lighting showroom or contact us online, providing either a copy of a valid, recent quotation or a direct link to the competitor’s website showing the cheaper price (we call this your “Price Evidence”).

Once our team confirms the details and your request meets the conditions below, we’ll happily beat the price and offer you 5% off on that item.

Terms & Conditions

To qualify for Lux Lighting’s Price Beat Guarantee, the following conditions must be met:

  • Price Evidence must be supplied before the transaction is finalised.
  • The competitor must be an authorised Australian dealer (‘Competitor’) offering genuine products.
  • The product must be the same make, model, colour and specifications.
  • The competitor must have the identical item in stock at the time of your request.
  • Additional delivery fees may apply if shipping is required.

Exclusions

The Price Beat Guarantee does not apply under the following circumstances:

  • The Price Beat Guarantee is not applicable to clients who's billing is processed via their builder or electrician.
  • Listings from online marketplaces, auctions, liquidations, or private sellers (including but not limited to eBay, Amazon, and Gumtree) are excluded.
  • If the item is part of a promotional bundle, includes bonus items, or is tied to finance offers, the Price Beat Guarantee may not apply. Our team will offer you either the matched price or the promotional deal — not both.
  • Prices that are conditional on add-ons like installation, bundling, delivery, cashbacks, or financing arrangements are not eligible.
  • Prices offered as part of third-party promotions, such as exhibitions, newspaper ads, or special events, are excluded.
  • Prices that are not open to the general public, including loyalty programs, coupon discounts, or exclusive membership pricing, do not qualify.
  • Prices reduced due to stock status, such as display models, ex-demo, factory seconds, clearance, second-hand, repaired or refurbished items, will not be matched.
  • Pricing errors from competitors will not be honoured.
  • The Price Beat Guarantee is not available to resellers.
  • The Price Beat Guarantee cannot be applied after the transaction is finalised.

Lux Lighting reserves the right to modify or discontinue this Price Beat Guarantee policy at any time, without prior notice.